Policies

TERMS OF SERVICE:

Account Holder Agreement                                                                                                 

The follwing describes the terms & conditions upon which "Scratch Catering" provides service to "Account Holder" (person setting up and financial obigated for Participant account(s)) and "Participant" (person utilizing Scrach Catering meal services). This agreement is a legal contract between Account holder and governs Account Holder use of our services. If you do not agree to the Terms of Service in this agreement "Terms of Service", please do not use Scratch Catering services.

Acceptance of Terms                                                                                                                          

In odrer to use our service Account Holder must agree to be bound to all terms & conditions set forth in this Agreement, which include those conditions set out below and those incorporated by reference. Scratch Catering advises that you carefully read this Agreement and all Scratch Catering pages referred to in this agreement, as they may contain additional terms and conditions that apply to you as an Account Holder of Scratch Catering.

By placing orders on this site you acknowledge that the Account Holder understands and agrees to be legally bound by all of the tems and conditions set forth in this Agreement. If you do not agree to all of the tems, you will not be allowed to complete an order or to use our services.

General                                                                                                                                                                                                                                                                 It is the purpose of Scratch Catering, a catering service, to offer a menu with various nutritious options for te health and dietary requirement of its customers. The Account Holder and/or Participant of food purchased from Scratch Catering is assured that all food is prepared, delivered, and served in compliance with the general standards of health and safety for the food industry in the County of Los Angeles, State of California.

However, all items on the menu may not be appropriate for all individuals,particularly those with food sensitivities and/or special dietary requirements. Consumers with known or unknown food allergies and/or specific health conditions may be unable to tolerate certain foods offered on our menu. Individuals wih known or unknown food allergies and/or specific health conditions, order from this menu at their own risk and in their sole discretion. Scrach Catering and its employees are neither dieticians, physicians nor other health care providers, and, make no representation or warranty as to the compatibility or the suitability of any food listed with special dietary or special health requirements of any customer. Please consult your own physcians with regard to all health matters related to your food choices.

By purchasing items from this menu, the Account Holder hereby acknowledges that Account Holder has made an independent assessment of the suitability of such items for the health or dietary needs of the Participant/Consumer.

Allergies                                                                                                                                                                                                                                                    Scratch Catering meals are prepared in a facility that uses soy, wheat, dairy, nuts, and other known alergens. Scratch Catering also purchases food from outside vendors ahat are also aware of allergy issues; however, there can be no assuarance that any food is absolutely allergen free. Scrach Catering cannot guarantee that meals are absolutely nut, shellfish, dairy, wheat, soy, or allergen free.

Scratch Catering reserves the right, after posting a menu, to alter the ingredients in any recipe or to change any side dishers. Scratch Catering reserves the right to make substitutions and modification to any recipe, meal selection, or drink option to improve the product or if original items become unavailable.

Outside Vendors                                                                                                                                      Scratch Catering is not affiliated with any Third Party Vendor. Third PartyVendors are responsibe for producing and delivering any Third Party Food. Scratch Catering will not be involved in the production of any Third Party Food. Accordingly, Scratch Catering accepts no liability with respect to any Third Party Food. By executing his Agreement, Account Holder hereby acknowledges that Scratch Catering is not responsible for any Third Party Food or Third Party Vendor and hereby waives any right to pursue any claims against Scratch Caterin related to any such Third Party Food or Third Party Vendor.

Accounts                                                                                                                                                                                                                                                  Account Holder agrees to (1) provide accurate and complete information when setting up an account on Scratch Catering online order entry system and/or paper form(s). Account Holder agrees to update Account Holder online account information to ensure that it remains accurate. To create a user account, Account Holder will establish a "Login" which will incude an Email Address and Password. Account Holder is solely responsible for maintaining the confidentiality of the "Login" and for all use of "Login" whether authorized or not. Account Holder agrees to immediately notify Scratch Catering of any unauthorized use of "Login" information. This information is used solely by Scratch Catering and is stored in a secure environment. Scratch Caterin does not retain record of the Account Holders password, credit card number or expiration dtes online or on the paper form.

Payments                                                                                                                                                                                                                                                Payment is collected for online orders at the time orders are placed. Credit card transactions are processed by Authorize.net. Orders may also be placed by using the Monthly Order Sheet, filled out completely, and attached with a check for the total dollar amount. Checks should be payable to "Scratch Catering/Dan Manalang". A charge of $35.00 will be assessed on all returned checks. If paying by credit card, a credit card payment authorization form must be provided.

Privacy                                                                                                                                                                                                                                                                 At Scratch Catering we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We collect personal information only for the purposes of fulfilling orders, providing a high level of customer service and gaining knowledge regarding what our customers want. Security is among out top priorities in keeping your Personal Information secure.